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令和6年5月8日（水）に山梨中銀経営コンサルティング株式会社人材開発部より、山梨日日新聞の『マイベストプロ山梨』にも取り上げられている西川美紀（にしかわみき）氏を講師に迎え、当施設職員に接遇マナー向上研修を実施しました。

西川講師より、ご自身の介護体験や介護施設を利用するご家族の気持ちを折り混ぜての研修は、とても参考になりました。

・接遇マナーの必要性と基本

・短い時間で好印象を与える3つのポイント

・3配りの重要性

・敬意が伝わる話し方・聴き方

・信頼感を与える電話対応

などなど、限られた時間でしたが職員一同、有意義な研修を受けることが出来ました。

まずは共通点探し、いつも一緒に働いている職員でも、以外と知らない事があるものです。

コミュニケーションの基本は、相手に興味を持つこと。

チーム力は＝コミュニケーションの量

なんでも話せる雰囲気

お互いを尊重し、認め合う職場

あいとラブも参加しました。改めて勉強になっただワン🐾

 

心と心を通わせて利用者さまの笑顔を自分の喜びに好循環が出来る施設を目指し、まず自分自身から『何が自分にできるのか、あたりまえの意味を理解し、初心を忘れずに働くことが出来ること』感謝の心を日々の業務、生活で感じながら、生き生きと毎日を充実したものにして行きたいと思います。

笑顔を大切に利用者様は勿論、職員間も共に気持ちの良い接遇を実践していきたいと思います。

 

あさひホーム職員一同

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施設入所希望者様／ご家族様／介護支援専門員様／ご関係者様　各位

2024年5月1日現在の空室情報です。

当施設の状況　89名／100名

○冬季利用された方が在宅へ復帰され、比較的入所をスムーズにご案内ができる時期です。

入所を検討される方は、支援相談員までお気軽にお問い合わせ下さい。

受付時間　平日　AM9：00～PM5：00

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施設入所希望者様／ご家族様／介護支援専門員様／ご関係者様　各位

2024年4月26日現在の空室情報です。

当施設の状況　

89名／100名

入所を検討される方は、支援相談員までお問い合わせ下さい。

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本日突如、ホーム玄関に鯉のぼり🎏が出現しました。

屋根よりは高くはないですが、立派に、にぎやかに泳ぐ姿は迫力があります。

施設にお越しの際は、お楽しみ下さい。

 

また、施設内にてスタッフの飼っている動物達の写真も展示して利用者様はもとより、スタッフも一緒に楽しませていただいております。（勿論、山本らぶ、アイも写っています。🐾）

今後も 利用者様と共にアイディアを出し合いながら、少しでも季節を感じて楽しんで行けたらと思います。

尚、この時期は、日によって温度差が大きいため体調管理に気を配っています。

ご家族様には、衣替えの準備を適宜お願い致します。

追伸：本館施設の空調設備入れ替え工事は、利用者様にご理解と協力を得ながら順調に進んでおります。

また、工事完了時には、お知らせを致します。

 

スタッフ一同

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令和6年4月20日（土）に経年劣化に伴う機械浴槽（機械浴）を最新の機種に入れ替えました。

長年使用した特殊浴槽（機械浴）です。よく頑張りました。

業者の皆さんが手際よく撤去作業を進めてくれました。

最新機種の備え付けです。

無事に備え付けが終了しました。

業者の方より、スタッフへ取り扱いの説明です。

ふむふむ

スタッフが安全に入浴介助が行われるよう真剣に説明を受けました。

当施設は、天然の温泉♨を使用し、入浴サービスの提供を行っております。

天然成分（特に鉄分）の沈着があります。また、塩素などの消毒剤の添加をしていないため、日頃の維持管理に細心の注意をしています。利用者様の安全や満足度等と、スタッフの入浴介助・介護の効率化が図られてサービスの質が向上致しました。

また、通所リハビリテーションにおいて、特殊浴槽（機械浴）での入浴サービスは提供出来ておりませんでしたが、地域資源を最大限に活用して頂きたく、受け入れ体制を見直しました。ご希望の方は、当施設通所リハビリテーション担当までお問い合わせ下さい。

 

社会福祉法人あさひ会

介護老人保健施設あさひホーム

理事長　山本　智子